Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Provide good service, knowledge of facilities etc
拥有良好服务意识及厨房设备基本知识等
6.Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神,保持专业级友好的态度
7.Ensures a clean, professional appearance according to hotel grooming standards
根据酒店仪容仪表标准,保持干净专业的仪容仪表
8.Familiars with the use of equipment in kitchen, practices the hygiene and sanitation procedures.
熟悉厨房设备的用法,实行卫生安全规程
任职要求
Good health 身体健康
Good communication 良好的沟通技能
Pleasant looking 五官端正
Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
8years Kitchen experience. Knowledge in food material’s English, can understand the menu and write the menu.
有八年的厨房工作经验. 了解食品原材料的英文, 能看懂菜单和写菜单。
2 year of experience in the same position of similar field
2年的相关工作经验
Positive attitude/role model Initiative
态度端正/有以身作则的意识
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