AP House接待员

Key Responsibilities：
• Lead the assigned section through briefing, setup, service and close; check presentation, readiness and handovers.
带领指定部门完成简报、准备、服务和收尾工作；检查演示、准备情况和交接工作。
• Welcome guests, understand preferences and guide them through food, cocktails, wine and non-alcoholic choices.
• Coordinate order-taking, pacing, delivery and clearing with bartenders, kitchen and service colleagues.
欢迎客人，了解他们的喜好，并引导他们选择食物、鸡尾酒、葡萄酒和非酒精饮品。
• Supervise service staff on the floor, allocate tasks and coach standards in real time.
现场监督服务人员，实时分配任务并指导服务标准。
• Handle special requests, dietary information and guest concerns promptly; escalate where necessary.
及时处理特殊要求、饮食信息和客人关切的问题；必要时上报。
• Verify bills, POS entries, payments and table handovers accurately and discreetly.
准确且谨慎地核实账单、POS机输入、付款和餐桌交接情况。
• Maintain knowledge of the House experience, menus, ingredients and beverage pairings.
了解餐厅的体验、菜单、食材和饮料搭配。
• Support private events, VIP service and pre-opening drills while protecting guest privacy and brand presentation.
在保护客人隐私和品牌展示的同时，支持私人活动、VIP服务和开业前演练。
• Confirm reservations, seating plans, occasions and guest preferences before service, then brief the team on priorities.
在服务前确认预订情况、座位安排、活动场合和客人偏好，然后向团队简要说明优先事项。
• Anticipate replenishment, course transitions and departure needs without interrupting the guest experience.
在不中断客人体验的情况下，预见补货、课程转换和离店需求。
• Check each dish and beverage against the order before delivery and explain key ingredients or presentation when appropriate.
在上菜前，对照订单检查每道菜品和饮料，并在适当的时候解释关键食材或摆盘方式。
• Record preferences, incidents and follow-up actions accurately for the next shift and future visits.
准确记录偏好、事件以及后续行动，以便下一班次和未来访问时参考。
• Monitor section capacity and communicate delays or changes in pacing to guests and colleagues.
监控部门产能，并向客人和同事通报进度延迟或变更情况。
• Apply cash handling, hygiene, allergen and responsible-service procedures; report exceptions immediately.
执行现金处理、卫生、过敏原和负责任服务程序；如有异常，立即报告。
Ideal Candidate Profile
• Experience as a Captain or senior service colleague in luxury hospitality.
在豪华酒店担任过船长或高级服务同事的经验。
• Strong food, wine and cocktail knowledge with a confident but discreet manner.
对食物、葡萄酒和鸡尾酒有深厚的了解，举止自信而不失谨慎。
• Clear communication in English; Mandarin capability appropriate to the role.
英语沟通清晰；具备与职位相称的普通话能力。
• Calm leadership, attention to detail and sound judgment under pressure.
冷静的领导力、对细节的关注以及在压力下的明智判断。
Leadership and Working Relationships
Reports to the Restaurant Manager and works closely with the Head Bartender, culinary team, reservations and event colleagues.
向餐厅经理汇报工作，并与首席调酒师、烹饪团队、预订部及活动同事密切合作。
Pre-Opening and Onboarding Priorities
• Learn the House concept, guest journey, menus, systems and service standards.
了解House（品牌）理念、宾客体验流程、菜单、系统和服务标准。
• Take part in training, scenario drills and mock services.
参加培训、情景演练和模拟服务。
• Identify service gaps during soft opening and implement improvements before launch.
在试营业期间找出服务上的不足，并在正式开业前加以改进。