预订实习生

1. Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception.
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度。
2. Receives, processes, and confirms all by Hotel Sales, phone, letter, from the Internet or other booking channels reservation requirements;
接受、处理和确认所有通过销售、电话、信函、网络或其他订房渠道发来的订房需求；
3. Record special billing arrangements for groups and conventions.
准确输入团队和会议团体的特殊付款方式。
4. Maintain knowledge of special rates/ offers/ promotions.
高度熟悉所有特价/报价/推广价。
5. Demonstrate an in depth knowledge of hotel Reservation systems make sure can use proficiently.
深入了解酒店的预定系统确保能够熟练使用。
6. Complete OTA and travel guests audit every day;
每天完成OTA、旅行社客人的入住审核；