Guest Relation Officer 宾客关系主任

• Efficiency of check in/check out process and accuracy in retrieval of guest data and billing.
确保入住及离店手续的效率性和客人信息与账目的准确性。
• Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
熟悉和掌握酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。
• Communicate relevant information and special requirements to all departments to ensure the expectations of ALL member and VIP guests are exceeded.
与所有部门分享雅高心悦界会员和贵宾的相关信息和特殊要求，确保满足雅高乐雅会会员和贵宾的服务期望。
• Maintains all information security standards compliance of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
• Conduct courtesy call to guest by daily, summarize guest stay experience and take immediately action if guest with problem to ensure the guest satisfied before leave.
每日进行礼仪电话，收集客人的入住体验并在客人有问题时立即行动，确保客人满意离开。