客房协调员 Housekeeping Coordinator

【岗位职责】
1.客人满意 Guest satisfaction
 确保接收与跟进有关本部门的一切信息，以便维持设立的标准和获得客人的满意。Ensures forwarding and receiving of all informationpertaining to the department in order to maintain set standards and achieve guest satisfaction.
准确地接收、记录及传达客人的要求。 Receives, records, and transmits guest requests accurately.
 向行政管家提出改进对客服务的建议。Makes suggestion to the Executive Housekeeper on the improvement of guest service.
 了解酒店的信息以便为客人提供信息服务。Maintain current Hotel information to be able to provide information to guests.
2. 行政工作Administration
 根据要求参加会议和培训课程。Attends meetings and training sessions as required.
 与客房部的标准和程序保持一致。Adheres to Housekeeping standards and procedures and enforces same.
 根据需要贯彻执行部门的程序和政策。Implements department procedures and policies as needed.
3. 部门运作Operation
 负责将正确的房态输入电脑并分析房态差异。Responsible for entering accurate room status into computer daily and investigate discrepancies.
 了解酒店的设施设备、产品及服务。Understands the hotel’s facilities, products and services.
 根据需要贯彻执行部门的程序和政策。Implements department procedures and policies as needed.
 负责管理客房钥匙。To responsible for manage room key .
 向值班经理递交房态差异表并复印存放。Submitting same to Duty Manager noting any discrepancies and file copy.
4. 沟通与交流Communication
 与客房部同事保持畅通的沟通。Keep open communication with Housekeeping colleagues.
5. 安全与卫生Safety & Hygiene
对工作区域进行维护，并保证设备处于洁及维护的良好状况。 Maintains working area and equipment in a proper state of cleanliness and repair.
 保持个人工作区域和材料的干净和整洁。Keep the work area and material clean and tidy.
 完成行政管家交办的其他工作。Performs other duties as maybe assigned by Executive Housekeeper from time to time.
【岗位要求】
1、 仪表整洁、表达力强、身体健康。Neat and pleasant appearance，Articulate.Good Health..
2、应具备在相当规模饭店1年客房服务员的经验。1 year as Room Attendant in a similar size hotel.