中餐引位员Hostess

Maximizingguest’s experience, promoting a fun work environment and being a team player
了解客人的情况，营造和谐友好的工作气氛，并融入到团队中去。
1. Outlet Service
餐厅服务
2. Wear appropriate uniforms for the area, assupplied by the hotel.
在工作区域确保制服整洁、大方
3. Greet and seat guest
向客人问候并安排为其安排座位
4. Remember guest’s names and address them by theirsurname.
记住客人姓名并称呼客人姓名
5. Take and process food and beverage orders
接收餐饮定单、传递餐饮定单
6. Assist all Homm-Mates to carry out the tasksaccording to the S&P, and comply with the Hotel Guests Satisfaction.
协助伙伴按照标准与程序完成任务。遵守饭店的规章制度及酒店令客人满意计划
7. Serve Food & Beverage in a friendly andprofessional manner.
提供彬彬有礼的专业餐饮服务
8. Farewell the guest
欢送客人
9. Locating the guest in the outlet when required、
帮助寻找客人
10. Explanation of required waiting periods to theguest
向客人解释等候时间
11. Obtain Feedback from guests regularly
获得客人反馈意见
12. Record the guest feedback
记录客人反馈意见
13. Maintains a comprehensive set of guest historyrecords.
记录客人档案
14. Present and finalized accounts
作好结算工作
15. Menuand beverage Knowledge
菜单、酒水知识
16. Good command food product and menu knowledge.
熟悉餐饮知识和餐厅菜单。
17. Good knowledge & understanding of FoodPreparation Standard & Procedure.
了解并熟知所有食品准备的标准和程序
18. Good beverage knowledge
熟悉酒水知识
19. Good knowledge of Wines, spirits and Cocktails
鸡尾酒的配制
20. Good knowledge of beverage service
酒水服务知识