预定经理 Reservation Manager(储备)

· Directs, supervises andcoordinates the activities in reservation department
· 指导、监督和协调预定部的活动
· Develops and implementprocedures for proper handling in and out going telephone calls, facsimiletransmission, rental equipment, lease telephone lines and othertelecommunication services
· 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务
· Investigates complaints regardingthe Telecommunication services and the Operators and technicians, takesappropriate actions.
· 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施
· Develops working plans to carryout goals, compares actual achievements against goal periodically, takenecessary corrective actions
· 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施
· Establishes and maintainseffective employee relations
· 与员工建立并保持良好的工作关系
· Organizes and conducts regularmeeting for all Telecommunication staff to facilitate communication and asmooth operation
· 组织和召开由所有电信部工作人员参加的会议，以加强交流和保证业务的顺利进行
· Manages and monitors theoperation of all equipment’s, software, hardware and endure all units areworking and installed properly
· 对所有设备、软件、硬件进行管理和监测，并确保其安装和运转良好
· Ensures all telecommunicationequipment’s are covered by the correct maintenance contract and the preventivemaintenance is performed
· 确保所有电信设备的维护均得到有效外包，并对其实施预防性维护
· Maintains up to date list ofall telecommunication equipment
· 更新列有所有电信设备的清单
· Monitors the performance ofPABX/Voice Mail/Call Accounting software and maintain logbook of equipmentperformance report
· 监测程控交换机，语音邮件，通信呼叫统计软件的运转情况，并將设备运转报告的登記在日志上
· Investigates and reportssoftware problem to Vendors, coordinates interface problem solving with thehotel System Manager
· 就软件出现的问题进行调查，并向供应商提交报告，与酒店系统部经理协调界面问题的解决
· Maintains suitable record toprocess telephone calls in the billing system, and to maintain record of theroom status up to the Brand minimum standards
· 保持适当记录，以处理酒店计费系统中的电话，并按照品牌最低标准保持客房情况记录
· Maintains user documentation,PABX system reports, telephone list, and numbering plan leases agreement onrental lines, maintenance contract and local licenses
· 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照
· Performs PABX data-baseprogramming and regular service change to control class of service on alltelephone sets in the hotel.
· 进行程控交换机数据库编程以及常规服务变更，以控制所有酒店内所有电话机的服务等级
· Prepares and controlsdepartmental budgeted
· 准备并控制部门预算
· To attend Telecommunicationseminar, product knowledge, presentation, organized by the external bodies
· 参加由外单位组织的电信研讨会、产品知识讲座和演示。
· Performs related duties andspecial projects as assigned
· 完成被分派的相关工作任务和特殊项目
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行交接班说明工作，确定了解酒店活动和运营要求
· Prepares efficient workschedule for Telephone staff, arranging holidays, vacation, taking occupancyand forecasts and any large group movements into consideration
· 在考虑酒店入住情况和预测以及大规模的团组活动的前提下，为电话服务部员工准备高效的工作计划，安排节日和假日
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.
· 与上级领导和财务总监一起编制和管理部门预算。