预定员 Reservation Clerk(储备)

· In absence of Supervisor,conducts shift briefings to ensure hotel activities and operationalrequirements are known
· 在主管缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
· Sell the InterContinentalHotels Group products and services using up-selling and suggestive selling techniques
· 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
· Promote the Hotel’s (and ICHGgenerally) products and services
· 推銷酒店（以及整个洲际酒店集团）的产品和服务
· Maintain a high level ofproduct and service knowledge about all ICHG Hotels in your region
· 充分了解所在地区的洲际酒店集团成员的产品和服务
· Develop and maintain a regularpattern of sales calls
· 发展和保持定期进行销售拜访的模式
· Prepare and execute actionplans which increase reservation sales and associated business
· 准备和执行增加预订销售和相关业务的工作计划
· Record and process reservationsmade by phone/fax/email
· 记录和处理通过电话，传真，电子邮件进行的预订
· Accept wait list reservations
· 接受等待名单预订
· Process amendments toreservations such as extensions, early departures, etc
· 修改延期和提前离店等特殊情况的预订记录
· Manage “no show” reservationsby investigation and recording of same
· 调查和记录未按预订抵店的预订情况
· Record special billingarrangements for groups and conventions
· 对团队和会议的特别账单安排进行记录
· Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval
· 与前厅部经理或财务经理联系所有要求信用审批的预订事宜
· Maintain knowledge of specialrates/ offers/ promotions
· 掌握关于特价，优惠，促销活动的信息
· Monitor reservation levels andinform Managers of current and future occupancy rates
· 监测预订情况，并向经理通报目前和将来的入住率
· Prepare reports as requested(eg to travel agents, business houses etc)
· 按照要求准备报告（如给旅行代理和商业机构报告等）
· Prepare reservation salesreports
· 准备预订销售报告
· Works with superior on manpowerplanning and management needs
· 和上级一起进行人力规划和管理需求。
· Works with superior in thepreparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。