前厅部夜班接待员

该岗位上夜班，夜班20元/班次补贴
Job Description 职位简介
• Responsible for all daily Guest Services, Reception activities.
负责日常的前厅接待事务。
Major Responsibility 主要工作职责
• Daily check in, check-out, reservation and reception work.
处理日常的入住、退房、预定及接待工作。
• Ensure correct handling of billing and administrative work, including the review and report archiving.
确保正确处理开票和行政工作，包括审查和归档工作报告。
• Reflect good professional image of companies and individuals in daily work and keep a good
communication and coordination with partner of property.
在日常工作及对客服务中体现良好的公司和个人专业形象，保持与物业合作方的良好沟通和协调。
• Proper and timely handing of customer requirements, inquiries and complaints. If necessary,
promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
• Ensure compliance with related policies, procedures and standards of Ascott.
确保并遵守雅诗阁相关的政策、程序和标准。
• Liaise with the department team to achieve daily tasks.
积极与团队配合完成日常工作。
• In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
• Any other tasks assigned by supervisor.