英迪格/宾客服务经理 Guest Service Mgr.

【岗位职责】Responsibilities
1.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
2.Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
3.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
4.Responds to guest needs and resolves related problems.
就客人的需求做出反应并解决相关问题。
5. Ensures VIPs and IHG rewards club guests receive special attention.
保证贵宾和优悦会会员受到特别关照。
6. Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
7. Checks billing instructions and monitors guest credit.
检查结帐说明并监督客人信用情况。
8. Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
9. Analyses the rate variance report to ensure rooms revenue control.
分析房价差异报告以保证控制客房收入。
10.Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统（PMS）。
【职位要求】Job Specs
1. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
2. Two years experience in guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年宾客服务管理经验，或与此相当的教育和相关工作经验结合的背景。