Stewarding Manager 管事经理

协助监督部门操作指南的准备和更新。
Oversees the preparation and update of individual Departmental
Operations Manuals.
召开部门每日例会。确保部门每日的例会的效率和必要性。
Conducts regular divisional communications meetings and ensure that
departmental briefings and meetings are effective and conducted as necessary.　
协助向物料部提供各个厨房所需的购物清单。
Provides the Materials Department with detailed Product and Purchase
Specifications for items used in the outlet.　
保证所有的员工时刻提供客人所期望的，并且符合我们酒店承诺的服务。
Ensures that all associates deliver the brand promise and provide
exceptional guest service at all times.　
保证所有的员工对我们酒店其他部门的员工同样提供高品质的服务。
Ensures that associates also provide excellent service to internal
customers in other departments as appropriate.　
以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。
Handles all guest and internal customer complaints and inquiries in a
courteous and efficient manner, following through to make sure problems are
resolved satisfactorily.
高峰期间应该在工作现场，保证工作的正常运行。
Spends time in the Operation (during peak periods)
to ensure that it is managed well by the respective Stewarding associates and
functions to the fullest expectations.