Learning & Development Manager 学习与发展经理

Your future mission 岗位职责：
1.Responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities supportAccorHotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
负责和监管酒店所有员工的学习和发展过程。确保所开展的学习活动，遵循雅高酒店集团的理念，即为每一位团队成员创造一个被认可的环境和对于其所做的贡献倍感价值的环境。
2. Coordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection,Induction & Onboarding, Performance Management & Feedback, Learning& Development, Talent Potential Identification, Career Management, CultureDiversity & Inclusion, Policies & Procedures, Corporate SocialResponsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.
负责、协调集团文化、职业生涯规划等的贯彻和执行，包括但不限于：雇主品牌、招聘和选拔、入职培训、绩效管理和反馈、学习与发展、人才潜能、职业发展、多元化文化、政策和程序、企业社会责任和满意度，为所有部门达成目标提供协助和指导。
3. Ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs.
确保团队成员认知公司使命、践行公司价值观，并能与日常行为保持一致，从而确保在服务过程中和预见客户需求方面追求卓越。
4. Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance.
鼓励建立一个开放的沟通反馈环境，以提高和实现更好的绩效表现
5. Conduct/review Learning& Development needs analysis annually and budget accordingly.
每年进行和审查年度学习与发展需求分析和相应的预算。
6. Deliver all brand customer service and quality standards training to all members of the team;
为团队成员提供品牌服务和质量标准的培训。
7. Maintain accurate reporting on the Learning & Development delivery and program .
确保学习与发展计划和完成报告的准确性。
You are 岗位要求：
1. Bachelor or above, certificate or diploma in hospitality.
大学本科或以上学历，酒店管理相关专业。
2. 3 years of experience in a international hotels.
至少三年及以上国际高端酒店工作经验。
3. Knowledge and experience of associated computer applications.
熟练掌握办公软件的使用。
4. Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
5. With strong capability of communication, coordination and management.
具有较强的沟通、协调和管理能力。
6. Honest and fair in handling things, and good at communication with talent.
为人正直，处事公正，有亲和力，善于与人才的沟通。