健身中心/水疗中心前台接待

·
Adhere
to the customer-first purpose and promptly attend to customers’ needs.
根据希尔顿品牌建设及精神所述，秉承以客为先的宗旨，主动及时关注意客人的需求。
·
Communicate
well with guests and colleagues.
具有积极的影响力，有责任心，主动解决问题，善于与客人及同事沟通。
·
Be
a positive influence, responsible and proactive in solving problems. Seize
opportunities for self-improvement by learning new skills.
工作积极，勇于承担责任，对工作热诚，善于抓住学习新技能自我提升的机会。
·
Flexible
and responsive to changes in work requirements.
工作中灵活变通，反应敏捷，能果断地根据具体情况而改变工作要求。
·
Greet
guests with a warm, friendly and sincere smile.
以热情、友好和真诚的笑容来迎接、问候，欢送所有的客人。
·
Ensure
guests present their membership card or room card and register in the club
check-in / check-out form.
·
Sign
the refusal form if guests or Health Club members refuse to register, after he
/ she leaves the front desk.
请会员或酒店客人出示会员卡或房卡，并在会所签进/签出表上登记（如客人或会员拒绝登记，请在他/她们离开前台后替他/她们补上并标明客人拒绝签字登记）。
·
Apologize
on behalf of the health center to any angry or upset guest / Health Club
member, informing the supervisor or manager immediately.
碰到生气或烦躁的客人/会员，立刻代表健康中心向客人道歉，并立即通知主管或经理。
·
Fully
understand the hotel’s and health center services and features, including
internal promotions, current and future facilities available to guests, and
actively promote them to guests.
完全了解酒店和健康中心的服务和特色，包括内部的促销，当前和将来能提供给客人的设备，积极地向客人促销。
·
Be
familiar with the rights and interests of Health Club members and ensure they
enjoy the services, taking the initiative to explain to guests these rights,
making them feel honored.
健康中心和酒店服务的特色，客人享受的权益，要正确的传达给会员和酒店客人。
熟知会员的权益和享受的服务，主动向客人解释，让客人感受尊贵。
·
Understand
the name, function and usage of all spa facilities and products.
了解水疗中心所有设备和产品的名称、作用及功效。
·
Ensure
that the daily opening and closing of the health center is carried out smoothly
and efficiently.
确保健康中心的营业和关闭顺利有效地进行。