宾客服务经理 Guest Service Manager

1. effective and conducted as necessary.
定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
2. Reports all daily occurrence of the Hotel in the Duty Manager’s Log record
汇报值班日志中所记录的所有事件
3. Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
4. Audits the room rate variance to check for discrepancy.
分析客房价差，检查是否有所出入。
5. Spot check all arrival registration cards and ensures details are entered accurately.
抽查客人的入住登记卡，确保准确录入客人资料。
6. All guest incidents must be recorded.
所有与客人有关的事件必须记录。
7. Answers all written enquiries received through correspondence or email within 24 hours.
24小时内，回复所有通过信件和电子邮件形式方式发来的询问函。
8. Corresponds within 24 hours to guest on all damage/missing items reported by Housekeeping.
根据客房部提供的破损和遗失物品报告，在24小时内与客人沟通。
JOB QUALIFICATIONS
岗位要求
1. A minimum of 3 years as Guest Service Manager in a similar size hotel.至少拥有在相当规模酒店3年酒店管理岗位的经验
2. Able to multi task
有能力处理多项工作和任务
3. Tactful and sensitive to guests and employee needs.
能体察客人和员工需要