宾客关系经理 Guest Relation Manager

1. Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。
2. Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
3. Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
与客房部和工程部保持良好的协作，便于进行必要的房间维护。
4. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
5. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
根据顾客意见调查结果，确保所有改进措施贯彻执行。
6. Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响
JOB QUALIFICATIONS
岗位要求
1. A minimum of 3 years as Assistant Front Office Manager in a similar size hotel.
至少拥有在相当规模酒店3年酒店管理同岗位的经验
2.College degree or above
大专及以上学历
3. Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
4. Good communication
良好的沟通技能