前台接待 Front Desk Receptionist

Ensure the daily department management and coordinate front desk manager & front office manager delivering the brand promise.
前台员工负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
1. Greet guests at all times in a friendly and helpful manner, and try to know and address guests by name.
随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
2. Register and arrange rooms for all visitors according to established procedures.
按照既定工作程序为所有来客登记并安排房间。
3. Familiar with department standard working procedures.
熟知部门标准工作程序。
4. Check in, check out and room move and ensure that all information is fully entered into the hotel computer system in accordance with the reservation
屡行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
5. Maintain cash on hand limit and ensure accurate daily reporting of cash received.
保持库存现金限额并保证每日对所收现金进行准确报告。
6. Cash personal and traveler's checks for hotel guests and assist in foreign exchange.
为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。
JOB QUALIFICATIONS
岗位要求
1.A minimum of 1 year as Front Desk Agent in a similar size hotel
应具备在相当规模酒店1年前台工作的经验
2.Good in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3.Good communication
良好的沟通技能