总机员工 Guest Service Center & Reservation Agent

Responsible for serving guests at Guest Service Center, completing all aspects of Guest Service Center service, setting up buffet tables and checking the quality of food produced. To provide guests with excellent and value for money service.
负责在宾客服务中心向客人提供服务，完成宾客服务中心服务的各方面工作。为客人提供卓越和超值的服务。
1. Familiar with department knowledge and standard working procedures.
熟知部门知识和标准工作程序。
2. Check the daily arrival guest report, pay attention to guest preferences and special requirements.
检查每日预抵宾客报表，留意宾客喜好及特殊要求。
3. Attend to guest complaints, inquiries and requests, and seek help from supervisors and managers if they cannot resolve the problem themselves.
关注客人的投诉、问询和请求，如果自己无法解决问题，则将向主管和经理寻求帮助。
4. Take every opportunity to provide service that exceeds guest expectations.
利用一切机会提供超越客人期望的服务。
5. Make every effort to ensure that guests leave with a good impression of the service.
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
6. Participate in the training, development and performance management of all Guest Service Center staff.
参与所有宾客服务中心员工的培训，发展和业绩管理。
JOB QUALIFICATIONS
岗位要求
1. 1 year work experience in a similar size hotel.
应具备在相当规模酒店1年酒店的工作经验
2. Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3. College degree or above
大专及以上学历