宾客关系主管 Guest Relations Supervisor

Guest Relations Supervisor is responsible for establishing and maintaining mutual understanding and friendly relationship between guests and management, as well as creating a more comfortable and satisfying guest experience.
宾客关系主管负责建立和保持客人与管理层之间的相互理解和友好关系，以及为客人创造更加舒适满意的住店体验。
1. Plan and coordinate to ensure friendly and efficient service to guests.
进行相关计划和协调工作，以确保向客人提供友好和高效的服务。
2. Schedule guest activities.
安排客人的活动日程。
3. Plan and coordinate all promotional activities for guests.
计划和协调所有针对客户的促销活动。
4. Keep track of guest statistics.
对客户的相关统计数字进行跟踪。
5. Coordinate and supervise all activities for guests.
协调和监督对客人开展的所有活动。
6. Assist guests to check in and check out.
协助客人办理入住和退房手续。
7. Greet guests upon arrival and departure.
在客人抵店离店时进行迎送。
JOB QUALIFICATIONS
岗位要求
1.A minimum of 2 years as Front Desk in a similar size hotel
应具备在相当规模酒店2年前台的工作经验
2.Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3.Tactful and sensitive to guests needs.
能体察客人需要