Floor Attendant 楼层服务员

1. Responsible for the cleanliness of assigned guest rooms and service areas.
负责所分配的客房和服务区域的整洁
2. Respect guest privacy when room is on “Do not disturb” status
当客房处于“请勿打扰”状态时,尊重客人的隐私
3. Offer all possible assistance to guests and respond to guests request
尽可能地为客人提供帮助,响应客人的要求
4. Cleans and supplies guest rooms according to standards and procedures
按照程序和标准打扫和补给客房
5. Ensure master keys are kept secure at all times
随时保证万能钥匙的安全
6. Keep trolley neat and adequately supplied
保持手推车的整洁和充分的补给
7. Maintain all equipment in good working condition
维持所有的装备处于良好的工作状态
8. Keep linen room neat and in good order
保持布草房的整洁和井井有条
9. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害
10. Report maintenance deficiencies to the Floor Shift leader
向客房主管报告养护的不足
11. Report for duty punctually wearing the correct uniform and name badge at all times
按时穿戴正确的制服和名牌
12. Provide a courteous and professional service at all times
随时提供有礼貌的和专业的服务
13. Maintain good working relationships with own associates and all other departments
与本部门和其它部门的同事保持良好的工作关系
14. Does turndown service when required
需要时提供开夜床服务
15. Deliver high quality service to guests
为客户提供高质量的服务
16. Ensure guest needs and reasonable requests are met
确保满足客人的需要和合理的要求
17. Seek opportunities to continually improve guest service
寻找机会不断地改善服务质量
18. Take appropriate action to resolve guest complaints
采取恰当的方式解决客人的投诉
19. Promote the hotel and pullman products and services
促动饭店和铂尔曼产品和服务的销售
20. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持高水平的产品和服务的知识,以便为客人解释服务和便利设施并将这些服务和便利设施销售出去
21. Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况处理规定和程序
22. Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
23. Ensure a high level of cleaning is maintained in work area
保持维护所在工作区域的高度整洁
24. Master hotel service English
能够熟练掌握酒店服务英语
25. Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务