礼宾专员-宾客体验 Host-Guest Experience

招聘岗位：礼宾专员-宾客体验
【工作职责】
通过提供从客人入住到离开的最佳贵宾服务，将重要客户发展成为深圳君悦酒店的忠实常客。对于客户调查结果做出回应并落实相应的改善措施。以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
【任职要求】
1. 优秀的沟通技巧，说话清晰、简洁、自信
2. 流利顺畅的英语口语和书面表达能力
3. 保持高标准的个人形象和仪容仪表
4. 能适应灵活的班次
5. 具有良好的宾客服务意识和团队协作精神
【福利待遇】
月休8天/提供食宿/年假10天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励
We are looking for Host-Front Office/Guest Experience
【Job Responsibilities】
Develop key clients into regular, loyal and
frequent patrons of Grand Hyatt Shenzhen by providing the best possible VIP
service from guest arrival to departure. Responds
to the results of the Consumer Audit and ensures that the relevant changes are
implemented. Works
closely with other Outlet employees in a supportive and flexible manner,
focusing on the overall
success of the hotel and the satisfaction of hotel guests.
【Job Requirements】
1. Excellent communication skills, speak clearly, concisely andconfidently
2. Fluent in spoken and written English
3. Maintain high standards of personal image and grooming
4. Able to adapt to flexible shifts
5. Have a good sense of guest service and teamwork spirit
【Benefits】
8 days off per month / Provide associate dormitory /10 days up Annual leaves /12 free nights at Hyatt hotels per calendar year / Monthlyassociate recognition awards / Monthly Incentive