预定部文员

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
· 通过促销和建议销售技巧销售洲际酒店产品及服务
· Promote the Hotel’s (and ICHG generally) products and services
· 推广酒店(及洲际集团)的产品及服务
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
· 通晓区域酒店内产品和服务的知识
· Develop and maintain a regular pattern of sales calls
· 发展和维持定期销售拜访
· Prepare and execute action plans which increase reservation sales and associated business
· 制定及执行增长预定销售及业务的行动计划
· Record and process reservations made by phone/fax/email
· 记录并落实电话/传真/邮件的预定
· Accept wait list reservations
· 接受预定等待
· Process amendments to reservations such as extensions, early departures, etc
· 跟进落实预定的更改包括分机，早退房等
· Manage “no show” reservations by investigation and recording of same
· 管理“未入住”预定，展开调查并记录
· Record special billing arrangements for groups and conventions
· 记录团队及会议团体的特别账单事宜
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
· 针对所有的预定所需信用批准联系前厅经理或财务经理
· Maintain knowledge of special rates/ offers/ promotions
· 了解特殊房价/优惠/推广知识
· Monitor reservation levels and inform Managers of current and future occupancy rates
· 监督预定级别并通知经理相关现行以及未来的住房率
· Prepare reports as requested (eg to travel agents, business houses etc)
· 准备要求的报告（例如：旅行社、商行）
· Prepare reservation sales reports
· 准备预订销售报告