俄语宾客关系主任(J14424)

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Plan and co-ordinate the provision of friendly,
efficient services to guests，Drive the business .
进行相关计划和协调工作，以确保向客人提供友好和高效的服务，积极推动酒店生意
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Provide professional opinions on products for the
overseas market
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针对于境外市场产品给出专业意见
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Professional Russian translation assistance for the
external promotional materials of various restaurants.
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协助各餐厅对外文宣品俄语专业翻译
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Promote Inter-Hotel sales and in-house facilities
促进店内销售及完善内部设施
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Assist the
restaurant in helping foreign guests place orders and solve any problems they
encounter during the meal.
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协助餐厅帮助外宾客人点单及用餐期间遇到的问题
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Be responsible
for the feedback of foreign guests' meals.
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负责外宾客人用餐的反馈
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Assist all departments in being receptive to the needs
of guests
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协助所有部门满足客人的各种需求
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Regarding VIP foreign guests, it is suggested that
customer files and personalized services be established
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针对于VIP外宾客人建立客户档案与个性化服务
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Assist with
other tasks as requested by the restaurant manager
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按照餐厅经理的要求对其它任务进行协助
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Perform such functions as to include but not be
limited to:
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行使下列功能，包括但不仅限于：
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Say greetings
in Russian to all the Russian guests who are dining.
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向所有用餐的俄罗斯客人用俄语表示问候
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Introduce the promotion and features of the catering
services to the foreign guests having dinner.
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向用餐的外宾介绍餐饮的推广及特色
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Attending to special requests by guests
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回应客人提出的特别要求
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Introduce the
promotion and special features of the catering to the guests having dinner.
During the period of reserving seats, inquire about coffee and tea from the
guests.
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早餐期间带位时询问客人咖啡和茶
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Handle guest complaints and refer them as necessary,
follows up on corrective action
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处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进
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Maintain close contact with other departments
与外部门保持紧密的联系
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Capable of operating infrastructure equipment and
possessing professional skills in VIP service for Western cuisine.会使用基础设施设备及专业的西餐VIP服务技能
任职资格：
 Proficient in three languages: Chinese, Russian and English.
精通中文、俄语、英语三种语言