Assistant Front Office Manager 助理前厅经理

KEY DUTIES AND RESPONSIBILITIES
1. The Assistant Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by Aman resorts .
2. Is responsible for the proper, efficient and profitable functioning of the Front Office, which includes Front Desk (Reception), reservation, Transportation, butler and bell.
3. Ensure all VIP guest and amanjunkies are being greeted and warm welcomed by FOM personally
4. Ensure all guest itinerary being followed properly, all restaurant bookings and tour excursions are well carried out
5. Check transportation records daily, ensure no missed assignment and provide guests a great comfortable transportation experience, personally check the vehicle condition for important assignment.
6. Support reservation for special required bookings, such as tour arrangement, propose, email complaint and other special requirement, reply the email personally and keep following up the requirement
7. Support the team with handling special requirement and responsible for dealing with guest complaints
8. Establish departmental training plan; conduct the training by yourself and supervision the training result.
9. Well know with the rooms status,OOO rooms, assign the best condition rooms for VIPs and amanjunkies
10.Inspect room for VIPs and Amanjunkies and ensure the room is under a good condition, and the set up and amenities are all in place.
11.Check Front Office area daily, ensure facilities in Reception house are at a good condition, background music, windows, doors, lights, cleanliness are all meet the standards set.
l2.Ensures Maximum sale of room’s occupancy by promotion.
l3.Ensures that policies, procedures and rules are clearly understood and followed through.
l4.Liaise with Purchase department, keep following up the pending items, ensure items are in place before deadline
l5.Pushing and chase related monthly report are being submitted in a timely manner
l6.Responsible for interview and recruit staffs for front office department.
l7.Makes certain that all section personnel are well groomed at all times.
l8.Explains relationships among different positions in the Front Office
l9.Coordinates teamwork with other departments.
20.Explains and reviews all emergency procedures.
2l.Review future business with the Reservation Manager and proper arrange duty roster according to business level
22.Check PSB system periodically and ensure the accuracy of PSB transmission,
23.Maintain a best relationship with Police Station, Traffic police, and other organizations
24.Gives professional guidance to staff in their development to prepare them for advancement opportunities.
25.Prepare Front Office manning and p&l budget and review with EAM-Rooms and Finance
26.Meets up with guests regularly to obtain feedback on ways to improve the hotel’s facility and service.
27.Establishes a good relationship with superior, coo-employees within the department and amongst other department in the performance of work.
28.Provides assistance to coo-employees within the department and amongst other department.
29.Conduct the performance evaluation for staffs
30.Assumes other duties as assigned by the hotel management
Specific Job Knowledge, Skill and Ability
• Minimum 1 years experience of the same position in international luxury brand hotel；
• Minimum English Test Level 4, excellent written and spoken English skills
• Competent in use of Word, Excel and Power Point；
• Strong sense of responsibility and self motivation；• Excellent communication skills;• Solid skills to engage guests handle guest complains