Concierge Trainee 礼宾实习生(实习)

1. Assist arrival and departure guests with theirluggage with extra care and attention and properly orienting the guest with thefacilities of the hotel and in his room. Always provide service with a smile.
为所有入住或退房的客人提供快速的行李服务。保持微笑地与客人打招呼。
2. Concierge must attend daily briefingsconducted by the Bell Supervisor or Chief Concierge at the beginning of eachshift.
礼宾员每日上岗前要参加由礼宾部经理或者主管主持的简报会。
3. Greet all arriving and departing guests with asmile and eye-contact following the 15/5 rule. Also ensure guests when leaving the hotel area saying “Thank You” andthat the guest is recognized upon departure.
使用15/5原则，用微笑和目光接触问候所有抵店和离店的客人。确保在客人离店时向其道谢。
4. Ensure the doors of arriving vehicles areopened at all entrances and that bag service attended to.
确保为抵达所有入口处的车辆开门，并提供行李服务。
5. Deliver and collect baggage for arriving anddeparting guests and groups.
为抵店和离店的客人/团体收送行李。
6. Facilities in the guest room, i.e. air-conditioningcontrol, light switches, Safety box, TV, telephone, wardrobe, etc. when roomingthe guest.
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱等。
7. Identify VIPs, Platinum member, regular andlong staying guests and build rapport to offer personalized service
了解酒店的VIP，白金会员，常客和长住客，为他们提供个性化的服务。