楼层主管(J11348)

工作职责：
• To receive room attendant assignment from Floor Manager
接受楼层经理分配的当日任务安排
• To inspect check－outs before reporting they okay ready for sale.
在将房间放给前台待卖之前再次检查房间是否为已退房并已干净
• To receive special requests from guests and carry them out.
知道客人的具体特殊要求之后并帮助其满足
• To inspect areas cleaned using check list to see that cleaning is adequate, supplies in rooms are standard and rooms need for immediate repair are reported.
根据检查表检查区域是否达到清洁标准，客房用品是否按标准补入充足，以及房间是否需要急修等，并全部记录下来
• To make trouble report for room or item in need of repair and follow up, to make sure work is completed satisfactorily.
准备客房以及房间内日用品需要维修的清单，并确保所有工作完成，且另客人满意
• To fill out reports and turn found articles into lost and found section.
将拾到物记录在册并存入失物招领处
• To supervise cleaning of guestrooms, corridors and stairs.
监督检查客房、走道和楼梯的清洁卫生
• To train and assist room attendants, to advise Executive Housekeeper if performance is not satisfactory
帮助培训客房服务员，如果服务员表现不令人满意则可以知会行政管家
• To supervise special cleaning of rooms.
检查需要特别清洁的房间
• To check and order supplies for designated floors.
为指定楼层检查、采购特别客用必需品
• To assist with inventory.
从库存中给服务员补充房间日用品数量
• To report suspicious persons or actions DO NOT DISTURB rooms, sleep outs, etc.
记录并且汇报有可疑行为的客人和举止，设置“请勿打扰”的房间和外宿 房等
• To supervise turn down service.
制定每日酒水消耗单并且检查确定客房酒水是否已补足
• To do special assigned work given by Floor Manager / Assistant Executive Housekeeper.
完成楼层经理和副行政管家分配的其它工作
任职资格：
• At least one to two years of experience as Floor Supervisor in luxury hotel establishment.
至少两年奢华酒店楼层主管经验
• Must be physically fit and able to work long hours.
身体素质好，能适应长时间工作量