前台接待(J14296)

工作职责：
• To be familiar with Hotel’s policies & procedures.
充分了解酒店的规章制度
• To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards
及时汇报工作，保持制服，铭牌的整洁和完整，保持个人形象始终符合集团的规范和要求
• Knowing the names and positions of the hotel’s management and their respective extensions.
了解酒店管理层的名字以及相应的职位，能够了解他们的分机号
• To be conversant with the OnQ system （simple functions）, able to check in house guest and occupied room
能够掌握酒店PMS系统OnQ的基本功能， 可以查询入住客人和房间的信息
• To be in charge of document management, such as sorting, collecting, and maintain records
办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作
• To follow up the local PSB standard policy & procedure, modify correctly in the system.
严格遵循当地治安管理系统的规章制度，能够准确地在治安管理系统中录入更新信息
• Familiar with all details of Fapiao system and able to correctly issue guest’s Fapiao. Make properly record.
熟练酒店发票系统，能够准确无误地开具发票并且负责更新开票记录
• Assistant other section when necessary depends on hotel operation.
依据酒店具体运营情况承担其他前厅部分部门的一些职能
• Team work.
团队合作
• Careful, Responsibility, Patience.
仔细认真，有责任心，耐心
● Familiar with local PSB policy and system, Have basic understanding of Fapiao Policy
熟悉当地治安管理政策以及系统，了解发票相关制度
任职资格：
至少一年及以上同岗位的工作经验，前厅部相关工作经验优先考虑