房务部总监 Director of Rooms

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
We are currently looking for a Director of Rooms to join our team.
As a Director of Rooms, we rely on you to:
• The Director of Rooms is responsible for providing supervision, leadership and direction to ensure the efficient, effective and profitable operation of all departments that come under the supervision of the Hotel’s Rooms Division.
• Collates and analyses forecast from Front Office, Housekeeping, Laundry and areas under Rooms Division.
• Identifies staff training requirements and service improvements areas.
• Develops and implements guest recognition program.
• Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Ensures that there are proper service standards in all areas of Rooms Division.
We are looking for someone who:
• Has a passion for Rooms
• Excellent presenter and communicator
• Is self-driven, goal-oriented, able to challenge the status quo
• Upholds professional values, ethics and integrity at all times
• Enjoys crafting creative and best-fit solutions
• Thinks outside of the box whilst leading change in the hotel
• Preferably has a Bachelor's degree or relevant experience in a similar role
• Understands the global market and local environment
• Communicates and writes with fluency in English (as well as the local language)
• Has strong interpersonal skills
If you are the right person, what are you waiting for? Click the apply button now!
By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.com/group/careers/data-protection)