前台接待员(客户关系接待员)Host

PURPOSE OF ROLE:
角色定义：
As a Guest Experience Host, you’ll work to contribute to the smooth and efficient running of the Guest Experience within the Rooms Division.
作为客户关系接待员，你的工作将有助于房务部客户关系部门的顺利和高效的运行。
Your success: Create a unique, memorable and personalised experience for each guest, ensure they receive the best service at EAST Beijing.
您的目标：为每位客人创造独特、难忘和个性化的体验，确保他们得到最佳的服务。
WHAT YOU’LL GET:
您将会得到什么：
At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical and leave entitlement, we’ll shower you with perks,including:
在太古酒店，我们鼓励员工的努力付出，这就是为什么我们给予这么多回报的原因。除了有竞争力的薪水，医疗及假期津贴，我们还会为你提供大量的福利，包括:
Appreciation: An appreciative & supportive culture that allows you to be your best.
欣赏：欣赏和支持的氛围能让你做到最好。
Atmosphere: Embracing, cheerful & full of laughter!
氛围：具有包容性，欢快，充满笑声的工作氛围!
Wellness: Chill yourself by joining our wellness programme. Have Fun.
健康：通过加入我们的健康计划来放松自己，玩得开心。
Development: Tons of learning opportunities for you to upskill yourself.
发展：大量的学习机会让你提升自己的技能。
Authenticity: You got accessories, hairdyes or tattoos? No worries, we accept the stylish you!
真实性：你有饰品、染发剂或纹身吗?不必担忧，我们接受这样时尚的你!
WHAT YOU’LL NEED:
您将需要:·
Education: College/ University degree in Hospitality Management.
教育背景：酒店管理专业大专院校或本科学位。
Skills: Sound analytical skills. Good interpersonal skills. Good command of English. Good computer skills in particular Microsoft Excel/ Word/ PowerPoint.
技能要求：良好的分析能力及人际关系技巧。良好的英语能力及计算机技能，尤其是Excel/ Word/PowerPoint。
Personality: Outgoing personality. Able to cope with pressure.
个人性格：性格外向且能应付压力。
WHAT YOU’LL DO:
您将会做什么：
Delivers the promise and provides exceptional guest experience at all times.
履行承诺，并始终提供卓越的客人体验。
Meets and greets all guests and assists with registrations.
会见和问候所有客人，并协助登记。
Ensures strict control of room keys.
确保严格控制房间钥匙。
Responds to the guestfeedbacks and ensures that the relevant changes are implemented.
响应客人的回馈，并确保相关的变更得以实施。
Is well prepared for the arrivals & departures.
为到达和离店做好了充分的准备。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
核实到达和离店的细节，安排行李处理，交通和客人要求的其他服务。
Is familiar with the hotel's products and services and policies; be aware of all functions and promotions held in the hotel.
熟悉酒店的产品、服务和政策；了解酒店举行的所有活动和促销活动。
Works closely with other Guest Experience team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel
guests.
以支持和灵活的方式与其他宾客体验团队成员紧密合作，专注于酒店的整体成功和客人的满意度。
Ensures all guest data is properly inputted according to the local PSB requirement.
确保所有客人数据按照当地PSB的要求正确输入。