前厅VIP接待实习生 VIP Service Trainee(实习)

岗位职责 Job Responsibilities
1. 负责迎送重要宾客，提升客人到店及离店体验。
Greet and see off VIP guests to enhance their arrival and departure experience.
2. 主动与客人沟通，收集意见与需求，确保客人满意。
Communicate proactively with guests, collect feedback and requests to guarantee guest satisfaction.
3. 跟进 VIP 客人及重要客史，记录客人喜好，提供个性化服务。
Follow up VIP profiles and guest history, record guest preferences and deliver personalized service.
4. 协调前厅、客房、餐饮等部门，确保对客服务顺畅高效。
Coordinate with Front Office, Housekeeping, F&B and other departments to ensure smooth and efficient guest service.
岗位要求 Job Requirements
1. 形象清爽端正，体态良好，无明显纹身，发型整洁
Neat and proper appearance, good posture, no visible tattoos and tidy hairstyle.
2. 英文流利，有礼貌，性格外向，喜欢与人沟通
Fluent in English, polite, outgoing and enjoy communicating with guests.
3. 能站立工作，可以配合班次安排
Able to stand for long hours and work according to shift schedule.
4. 实习期：6–12 个月
Internship Duration: 6–12 months