前台实习生 Front Office Trainee(实习)

岗位职责Job Responsibilities
1. 为宾客办理入住、退房、续住，核对证件，录入系统
Handle guest check-in, check-out and extension, verify documents and enter information into the system.
2. 解答宾客咨询（房型、早餐、停车、设施、周边等），处理宾客简单投诉与需求，并及时上报值班经理。
Answer guest enquiries regarding room types, breakfast, parking, facilities, local area and more; handle minor guest complaints and requests, and report to the Duty Manager promptly.
岗位要求 Job Requirements
1. 形象端庄大方，仪容仪表符合酒店规范，亲和力强。
Presentable appearance, well-groomed in line with hotel standards and approachable.
2. 英文流利。
Fluent in English.
3. 反应灵活，情绪稳定，有服务意识，善于沟通。
Quick-witted, emotionally stable, service-minded and good at communication.
4. 熟练使用电脑及 Office 基础办公软件。
Proficient in computer operation and basic Office software.
5. 保密意识强，责任心强，团队协作良好。
Strong sense of confidentiality and responsibility, good team player.
6. 实习期：6–12 个月
Internship Duration: 6–12 months