Lobby Bar Supervisor 大堂吧主管

Job Responsibilities
岗位职责
1.Carry out work instructions issued by the Lobby Lounge Manager and report work progress to the Manager.
执行大堂吧经理的工作指令，并向其报告工作；
2.Adhere to the service tenet of total guest satisfaction, lead team members to deliver reception services in the Lobby Lounge in accordance with standard service procedures and requirements.
坚持让客人完全满意的服务宗旨，带领班组员工按服务程序和要求，做好大堂吧的接待服务；
3.Track attendance of all team members, inspect staff grooming and appearance, evaluate daily job performance, and submit regular reports to the Lobby Lounge Manager.
掌握全班组员工的出勤情况，检查班组的仪容仪表，考核平时工作表现，定期向大堂吧经理汇报；
4.Keep constant track of the operation status of the Lobby Lounge, resolve all on-site issues timely and properly, and handle intoxicated guests appropriately.
随时注意大堂吧的动态，及时妥善处理发生的各种问题，做好醉酒客人的处理工作；
5.Complete shift handover procedures with accurate written records.
做好交接班工作，并做好记录；
6.Formulate rules and regulations covering beverage inventory control, workplace safety, sanitation and other related areas, and supervise their implementation.
制定酒水控制、安全、卫生等各项规章制度，并督导实施；
7.Inspect the overall sanitation of the Lobby Lounge as well as the cleanliness of tableware.
检查大堂吧环境卫生及餐具卫生。
Job Requirements
岗位要求
1.Minimum one year working experience as a Lobby Lounge Captain in a five-star hotel is required for this position.
接受一年以上五星级酒店大堂吧领班工作经验应聘本岗位；
2.Strong organizational, communication and coordination skills.
具有良好的组织能力及沟通协调能力；
3.Strong dedication to career, high sense of responsibility, sound professional ethics and good self-discipline.
具有强烈的事业心和责任感，高尚的职业道德，良好的纪律修养；
4.Able to perform duties strictly in line with service standards, quick-witted and agile in responding to emergencies.
能够按服务标准进行工作，反应灵敏，机智灵活。