前台领班 FD Captain

· Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
o Maintenance of guest information
维护客户信息
o Maintenance of information about local events
维护当地活动的信息
o Compile occupancy statistics
统计入住情况
o Assisting with serious complaints
协助解决严重投诉问题
· Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
o Cash handling and banking procedure
现金处理和银行业务程序
o Dealing with irregular payments
处理非法支付情况
o Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
就现金安全程序对员工进行指导
o Carry out debtor control
实施应收帐款控制
o Prepare reports
准备财务报告
o Supervise the cashiering system
对收银系统实施监管
· Follow the order from your directly supervisor and manager is basic request.
服从和跟进你的上级主管或经理对你在工作上下达的任务是基本的工作要求。