宴会服务经理 Event Service Manager

协助确保会议宴会服务运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Events Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
定期主持召开部门沟通会并确保其确实有效。
Conducts regular divisional communications meetings and ensure these meetings are effective.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes and maintain good customer relationships with customers.
经常亲自核实宴会和会议客人得到的是最好的服务。
Personally and frequently verifies that guests at conferences and banquets are receiving the best possible service.
在宴会厅和会议室区域花时间巡视（高峰时段）以确保员工很好地管理宴会区域并使各个宴会达到最佳满意度。
Spends time at conferences and banquets (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations.
协助餐饮部年度经营计划的准备工作，确保部门目标充分满足酒店的营业目标和员工需。
Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional objectives fully address business objectives of the hotel and needs of associates.
与餐饮总监密切配合，协助准备和定期更新会议宴会服务部的部门预算，以确保完成经营目标并有效控制成本。
Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Food and Beverage ensuring targets are met and costs are effectively controlled.
监督会议宴会服务部所有员工的守时性和仪容仪表，确保他们根据酒店和部门的仪容仪表要求身着正确的制服并保持高标准的仪容仪表和个人卫生状况。
Oversees the punctuality and appearance of all Event Service associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。
Maximises the effectiveness of associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.