礼宾领班 Concierge Captain

· Follow the instruction of chief concierge and supervisors and within the limits of established Langham Hotels Group brand standard, lead the concierge team during the shift properly to provide excellent concierge service, Maximize performance standards and to adhere to guest service standards in order to achieve the highest possible guest satisfaction.
服从礼宾主管和礼宾司的指示，执行和遵循朗廷酒店集团的品牌标准，当班次内负责带领好礼宾团队，提供优质的礼宾服务。大程度地提高业务水平并严格遵守对客服务标准，大程度的满足客人的需求。
· Duringthe shift In charge of Concierge, Transportation team & retail shop to
complete the daily operation and Guest service.
当班次内负责带领礼宾，车队，管理商店的日常运营和对客服务。
· Duringthe shift Lead concierge team to deliver outstanding services, including but
not limited to
当班次内，带领礼宾团队完成出色服务，包括但不限于：
Work with security to complete entranceservices, including welcome greeting, door assistance, and baggage unloading andparking directions
和安保合作完成大门入口服务，包括欢迎，开车门，下行李和停车指引等。
Provide lobby service, including guestguidance, greeting and seeing off, taxi service, etc.
做好大堂服务，包括客人的指引，迎接客人，送别客人，提供叫车服务等。
Provide efficient, accurate andcomplete baggage service, such as delivery, storage, Transfer, etc.
负责高效，准确，完整的行李服务，如行李配送，行李寄存，行李保管等。
Provide information on hotel services of interest and recommend the hotel's outlets. At the same time, besides, rich information about the city such as resorts, restaurants, entertainment and so
on.
积极提供客人感兴趣的酒店服务信息，推荐酒店的营业场所。同时提供提高丰富的城市信息如名胜、餐馆、娱乐等。
Responsible for selecting, keeping and distributing guest and administrative letters, and well handling unreceived documents.
负责挑选，保管和分发客人的信件及行政信件，并做好无人接收证件处理。
Complete accurate visitor registration.
完成准确的访客人员登记。
· Assistthe delivery service of transportation, and assist to ensure service quality
and vehicle safety.
协助车队司机提供服务，协助确保车队的服务质量和车辆安全。
· Ensurethat retail shop offers goods have brand specific, or match the hotel's style
and guest needs.
确保商店提供富有品牌特色的商品，提供符合酒店格调和客人需求的商品服务。
· Ensurethat all important guests can enjoy all benefits and get full attention, including
member guest, repeat guest, guest with club benefit and VIPs can enjoy special
treatment and service.
保证所有重要客人享受到对应的足够关注和福利待遇，包括会员，回头客，朗廷会待遇客人和其他VIP客人。