餐饮预订文员 FB Reservation Agent

Greeting guests and check with their reservation information.迎接客人并且检查他们的预定信息If walk in guests, one should ask for general information(ie:room number/name) and also the business card if possible如果是非预定客人，需要询问房间号码或者名字，条件允许索要名片Prepare the information note and hand over to service leader.把信息交给领班(当区服务员)Seat guests and offer menu and wine list accordingly帮助客人坐位并且递交菜单和酒单Answer the phone with 3 rings and use proper telephone skills在3声电话铃声内接电话，并且运用正确的电话技巧Obtain customer feedback during operations to ensure satisfaction在运营当中征求客人的反馈意见，确保令客人的满意度Collect and clean all menus, drink lists and store them.收集所有的菜单和酒单并且存放恰当Take, record, and confirm restaurant reservations/cancellations in accordance with departmental standards.根据部门标准接受，记录和确认餐厅预定/取消Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。Provide feedback of any problems to the Superior对员工的行为做出反馈并汇报给经理。Good command of food product and menu knowledge.熟悉餐饮知识和餐厅菜单Good command of beverage knowledge熟悉酒水知识Good knowledge & understanding of Food Service Standard & Procedure了解并熟知所有食品准备的标准和程序Assist with the preparation of food service协助准备食品