大堂吧领班/资深吧员

• Prepares for service by ensuring:
• 确保部门的以下各项工作就绪为客人提供服务：
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished 
o 玻璃器皿擦亮
o Requirements for special occasions are ready
o 特别活动的要求准备就绪
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Outlet is ready for service and guest comfort
o 酒吧准备就绪为客人提供舒适的服务。
• Carries out effective service by ensuring:
• 高效的提供服务：
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily beverage specials are explained and up-sold
o 说明并推销每日特价饮料
o Food orders are processed accurately
o 准确的下餐饮订单
o Trays and tray jacks are effectively used
o 有效的利用托盘和托盘架 
o Food and beverage orders are taken quickly
o 快速的为客人写餐饮订单
o Payment methods are handled accurately 
o 准确的处理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清洁工作区和重新布置
o Bar is clean
o 清洁的酒吧
o Used ashtrays are regularly cleaned
o 定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
o 与客人谈论有关的餐饮产品
• Carries out effective beverage service by ensuring:
• 通过确保以下内容高效的提供饮品服务：
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
o 按规范提供热的咖啡和茶
• Patron care standards are adhered to by ensuring:
• 通过确保以下方面遵守宾客服务规范：
o Guests are advised on alcoholic beverages
o 给予客人有关酒精饮料的建议。
o The strengths of alcohol is advised and guests are advised as to their effect
o 告知客人酒精强度，并告诉客人对他们的影响。
o Compliance with legal provisions of local liquor codes
o 遵守法律规定和地方酒精饮品条例。
o Level of intoxication of guests is assessed and appropriate action taken
o 评定客人的醉酒程度并采取必要的措施。
o Advise guest on the hotel’s policy of smoking
o 通知客人酒店的吸烟规定。
o Monitor factors which interfere with the total experience of the guest
o 监测影响客人总体体验的各方面工作。
• Cellar operations are carried our including:
• 酒窖管理包括：
o Correct use of refrigeration system
o 正确的使用冰箱系统
o Effective operation of the post-mix syrups bulk dispense system
o 有效的使用后混合桶装糖浆分装设备
o Operating the beer reticulation system
o 使用啤酒过滤裝置
o Adhering to stock control procedures
o 遵循存货管理程序
• Take appropriate action to resolve guest complaints
• 正确处理客人的投诉。
• Performs related duties and special projects as assigned
• 承担相关的职责和安排的特别项目。