Guest Relations Officer 宾客关系专员

Job Duties (including but not limited to) 主要工作职责（包括但不限于以下内容）：
1. To assist guests and ensure their stay at Rosewood Beijing iscomfortable and an experience to remember.
协助客人并确保他们在北京瑰丽酒店有难忘且舒适的入住体验。
2. Provides courteous and efficient service and if possible to comply withevery guest request.
提供快捷且周到的服务，如果可能的话，尽最大可能满足每一位客人的要求。
3. Checks and ensures that all room/suites assigned for VIPs are in orderand the respective amenities place in the room/suites before the guest arrival.
检查并确保所有分配给预抵VIP客人的房间按照客人的需求及喜好提前安排好。
Requirements 任职资格：
1.University Bachelor Degree and above.
大学本科及以上学历。
2.Ability to use Front Office computer systems.
能够使用前厅部的电脑系统。
3.Good interpersonal & communication skills.
良好的人际交往和沟通能力。
4.Ability to work independently and as a team.
能够独立工作和团队合作。
5.Presentable appearance and fluent oral and written Mandarin &English are needed.
仪表得体，中英文口语及书面流利。
Experiences 经验要求：
Internship or work experience in Guest Relations or Front Desk ispreferred.
有宾客关系或前台接待实习或工作经验优先。