水疗中心前台接待主管 SPA Host Team Leader(储备)

主要工作职责（包括但不限于以下内容）：
在水疗中心经理的管理并且在授命于瑰丽酒店管理集团和当地政策与程序下, 在健身中心相关区域及时友好并且高效礼貌的服务于每个客人。确保客户关系满意度可以达到每个客人的要求，保证每个来到水疗中心和健身中心的客人都能够体验到贴心周到的服务。负责水疗中心前台区域的工作，其中包括向客人问候，接听电话，协助客人关于水疗中心的一切服务和产品，预定理疗项目，登记进入的客人并且在电脑系统里对客人所消费的项目收费。
任职资格：
1. 大专或以上学历。
2. 熟悉健身和水疗知识。
3. 高效的跨部门沟通能力。
4. 熟练的中英文书写和口语能力。
5. 处理客人投诉的能力。
经验要求：
1年以上健身中心前台或水疗前台相关工作经验。
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
Sense Spa is a sanctuary of wellbeing, offering intuitive, personalized experiences across spa, fitness, and pool facilities. The team is dedicated to delivering warm, refined, and seamless guest journeys while upholding Rosewood’s Brand and LQA standards.
This role is part of the Spa leadership team and reports directly to the SPA Manager, working closely with Spa Hosts, Spa Public Area Attendants, and cross-functional hotel partners to ensure exceptional service delivery.
YOUR ROLE
As SPA Host Team Leader, you play a key role in shaping the guest experience from arrival to departure. You will lead the Spa Reception team, ensuring flawless daily operations, personalized guest interactions, and consistent adherence to Rosewood standards.
Your leadership will directly impact guest satisfaction, team performance, and the overall success of Sense Spa by creating a welcoming environment, supporting revenue growth, and fostering a culture of intuitive service and professionalism.
HOW YOU’LL MAKE THE PLACE
- Lead and oversee daily Spa Reception operations, ensuring seamless opening, closing, and appointment management
- Deliver exceptional guest experiences through warm, personalized service across spa, fitness, and pool facilities
- Supervise, coach, and train Spa Host associates to uphold Brand, LQA, and SOP standards at all times
- Support the SPA Manager with administration, payroll coordination, inventory control, and performance reviews
- Actively promote spa, fitness, and retail offerings to enhance guest engagement and departmental revenue
- Act as a key point of contact for guest inquiries and concerns, resolving issues professionally and escalating when needed
COULD THIS BE YOU?
- You have at least 1 year of experience in a Spa or Fitness Reception role within a five-star or luxury hotel environment
- You bring strong knowledge of spa, fitness, and guest service operations
- You communicate confidently across departments and build positive relationships with guests and colleagues
- You are service-driven, detail-oriented, and comfortable handling guest inquiries and complaints
- You are goal-oriented, proactive, and capable of leading by example
- You have good English communication skills and are confident using reservation and spa management systems
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.