预定经理/Reservations Manager

1.To maximize  room sales and revenue for the hotel . Up - selling belongs to highest priorities.
实现客房销售和收益最大化，其中以客房促销最为重要。
2.To perform duties of secretarial nature including preparing correspondence , maintaining files , sending faxes , email , etc.
完成当班工作,具体包括准备往来文件,文件的归档,发送传真,电子邮件等。
3.To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 
一直保持积极的销售态度,不错失酒店范围内的任何销售机会。
4.Develop the reservations and group & tour teams to maximize revenue on every all  enquiry .
发展酒店散客及团队预定团队,并且确保每次的电话查询,保证最大收益。
5.To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识。
6.To develop and maintain a high level of communication with major sources of business and advice the DOSM of feedback where necessary.
发展并保持对主要业务来源的高水平沟通,并在必要的时候反馈给市场销售总监。
7.To advise the DOSM of any changes or trends relating to business .
将与业务有关的任何趋势变化及时告知市场销售总监。
8.Ensures all commission requests are handled accurately and timely   
确保佣金需求被正确,及时的跟进。
9.To ensure al refused business is recorded with reasons for refusal   
确保所有的被拒业务根据原因加以归档。
10.To ensure that all correspondence has been filed accordingly , with correct and updated information .
确保所有往来文件被及时归档,其信息准确无误。
11.To adhere to all company credit policies to ensure that all revenue expected will be received . 
遵守公司的信用制度并确保所有预期收益能被及时收取。
12.To adhere to pre - set availability and rate controls
遵守预先设定的客房供应及房价控制。
13.To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程,维护及更新客户资料和营销数据库。