服务中心服务员 Service Center Agent

· Responsible for the prompt and correct input of all guest messages into the OPERA system.
负责所有客人信息的及时、正确输入OPERA系统
· To identify any faults that occur in the switchboard at anytime whilst you are on duty, contact the Telephone Supervisor on duty and report the fault directly to the Guest Service Center Manager.
在你上班的任何时候发现总机出现故障，请联系值班电话主管，并直接向宾客服务中心经理报告故障
· Responsible for providing a personal, efficient, friendly and warm wake up call service for our guests as required.
负责为客人提供个性化、高效、友好、温馨的叫醒服务
· To ensure confidentiality is adhered to in relation to all inquiries in reference to guests or talent with no exceptions.
确保在所有与客人或工作人员有关的询问中遵守保密条款，但没有例外
· To maintain and be aware of the importance of guest recognition.
保持并意识到客人认可的重要性
· To assist and carry out other duties as required and directed.
根据要求和指示协助和执行其他职责
· To be completely awareof the Fire and Emergency procedures of Raffles Shenzhen and your responsibilities in an emergency.
在紧急情况下，完全了解深圳莱佛士的火灾及紧急情况及你的责任