送餐部服务员 In Room Dining Server

· Know all menu items, their garnishes, contents and preparation methods; relay the information to the guest in a polite and concise way when requested
了解菜单的所有项目，包括装饰，内含物和制作方法，当客人询问时礼貌并简洁地告知客人
· Politely greet and briefly converse with guests in room while delivering trolleys/meals
送餐到客人房间的时候礼貌地问候客人并与客人进行短暂的交谈
· Set up table and serve food from trolley with correct preparation of all orders
摆放餐桌，并按照正确的点单服务食品
· Unwrap and show food to ensure all (and proper) items are received
打开并展示食品确保所点项目的全部送达
· Answer questions re: room service and responds to requests for additional F&B service
回答客人的问题：客房服务和餐饮服务的其他需求
· Properly collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
正确整理从客房和楼层走廊收回的餐桌或托盘上的脏盘子
· Report any guest comments and feedback to manager and follow up if necessary
向经理汇报所有客人意见，必要时跟进
· Conscientious handling of operating equipment and maintaining the department’s service and storage areas in a clean and tidy condition
认证管理操作设备，保持部门的服务和存储区域始终保持干净和整洁
· Maintain complete knowledge of all F&B services, outlets, and hotel services/features
熟知所有餐饮服务知识，各餐厅和酒店服务/产品特点