Bartender 调酒师

岗位职责:
Customer and Colleague Experience
宾客服务
• Ensures the delivery exceptional guest service at all times.
确保所有员工始终提供优异的对客服务。
• Provide engaged
确保与客人之间有良好互动。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
• Deliver high quality of engagement and service to guests
传送高水平对客服务。
• Ensure guest needs and reasonable requests are met
确保客人的需求和合理的要求被满足。
• Seek opportunities to continually improve guest service
不断寻找机会改进对客服务。
Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
对于客户调查结果做出回应并落实相应的改善措施。
• Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Takes orders and serves food and beverage to guest according to the established sequence and procedures
.根据所定的程序接受点菜并为客人服务食品及饮料。
• Knowledge of all POS and cashiering functions
熟悉操作POS终端以及和收银相关的功能。
• Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
• Proficient and knowledge of all menus to include our selection of Food, Beverage, Beer, Wine, spirits and cocktails.
熟练掌握菜单并能介绍其选择包括食品，酒水，啤酒，葡萄酒，烈酒和鸡尾酒。
• Up-sells beverage to increase the revenue.
促销饮品以提高营业收入。
• Reports any difficulties or problem to Superior / Assistant Manager for solution or follow up actions.
向餐厅领班/副理报告所有困难及问题，以便跟进和解决。
• Maintains par stocks of beverages and guest supplies.
保证所有酒水和客用品的标准库存量。
• Prepares mis-en-place according to the requirement and operation needs.
确保根据要求和运作需要做好餐前准备工作。
任职资格:
• Neat and pleasant appearance.
仪表整洁
• Articulate and detail oriented
表达力强
• Well-groomed and presented and outgoing personality
良好的形象、个人展示能量及外向性格