健身中心服务员 Guest Services Officer

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始终保持愉悦的态度，在客人光临时热情问候。
To be pleasant at all times and greet the guest upon arrival.
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与客人建立并保持良好的宾客关系，负责处理客人投诉、需求，并解答关于服务方面的询问。
Establish rapport with guests maintaining good customer relationship and handle
all guest complaints, requests and enquiries on services.
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经常亲自确认客人得到符合凯悦品牌标准的优异服务。
Personally and frequently verify that guests are
receiving the best possible service in line with Hyatt Hotels Corporation standards.
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问候并协助客人制定水疗和健身计划并亲自带领贵宾至理疗房。
Greet and assist guests with treatment and activity
planning and escort VIP guests to the therapy rooms.
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确保根据品牌标准为客人提供快捷的电话和留言服务。
Ensure a speedy telephone and message service at all
times for guests as per brand standards.
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确保根据最新的促销活动、政策和通告,为客人提供相应的服务。
Ensure treatment guests maintain an up to date
awareness of current promotions, policy changes and memorandums.
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熟悉所有餐厅和部门的产品知识。
Be familiar with product knowledge of all outlets and
departments.
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积极寻求与客人接触的机会并保持卓越的公众关系。
Pro-active in seeking guest contact and maintaining
excellent public relations.
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确保客史资料的实时更新。
Ensure that guest history records are up to date at
all times.
§ 支持客人认知计划并维护相关的客史资料。
Support a consistent guest
recognition programme and maintain a relevant guest database.