1、Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
领导方面的展现-利用人际关系和沟通技巧进行领导,有影响力的,并能鼓励带动其他人; 建立完好的财务(运作)/商业决议计划; 证实其诚信/清廉; 在列举的几个方面中做出领袖榜样.
2、Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
超越宾客的预期要求- 在提供给客人服务之前能较早的预知其需求, 能更好地达到其满意程度.
3、Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
提升服务 – 和宾客有充分的沟通并了解其个别需求, 提供向导, 回馈并在(宾客)需要时提供方便.
4、Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
提高和建立自身团队 – 鼓励和建立共同信赖度, 相互尊敬并在团队中和其他员工达到良好地沟通.
5、Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
达成/超越目标 – 达到和超越目标包括评估目标, 预算目标和团队目标,
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