大堂吧领班 Lobby Lounge Captain

Responsible for Waiter/Waitress, & Hostess
负责监管部门服务员及咨客
Report to duty punctuallywearing the correct uniform, clean and well pressed including appropriate shoes(polished) and nametag at all times according to thehotels dress code & Kempinski grooming standards, maintaining a highstandard of personal appearance and hygiene at all times.
根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生
A courteous, professional andefficient service is provided at all times.
始终保持礼貌、专业及有效的服务
All duties and tasks areperformed as per the tasks required at the outlet.
按照部门要求执行工作任务
Be knowledgeable of allservices and products offered by the outlet
熟知部门服务及产品知识.
Have a thorough knowledge andunderstanding of all food and beverage items offered by the departmentassigned.
熟知部门所销售的食品及酒水
Have the knowledge andunderstanding to explain and perform upselling all items offered by thedepartment assigned.
熟知部门提供的促销项目
Monitor operating supplies,equipment and reduce spoilage and wastage successfully.
关注运营用品及设备，减少破损
Ensure that the place of workand surrounding area is kept clean and organized at all times.
确保工作及周围区域干净、有序
Successfully perform openingand closing procedures established for the assigned outlet
根据部门要求完成开关档工作
Handle guest enquiries in acourteous and efficient manner and report guest complaints and feedback tosupervisors.
能够礼貌、有效处理客人投诉，并且及时反馈给主管
Report guest complaintsimmediately to the supervisors and ensuring follow up is performed with theguest.
及时向部门主管汇报客户投诉，并确保跟进
Being knowledgeable to operatethe existing POS system based on the trained responsibility level as assignedin the department.
根据部门要求熟悉部门收银系统
Understand and strictly adhereto the rules & regulations established in the hotel’s policy manual and thehotel’s policy on fire, hygiene, health & safety.
了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准
Maintain a good rapport andwork relation with staff in the assigned department and within the hotel.
与部门及酒店员工保持良好关系
Attend and contribute to allstaff meetings, departmental trainings and hotel initiated trainings scheduled.
积极参加员工大会、部门培训及酒店培训
Undertake reasonable tasks andsecondary duties as assigned by the Department Head.
承担部门负责人分配的主要及次要任务
Respond to any changes in thedepartment as dictated by the hotel management.
响应酒店管理层对部门作出的相应调整
Assist in carrying outscheduled inventories of products and operating equipment.
协助部门盘点
Perform any other assignedreasonable duties and responsibilities as assigned.
按要求执行其他安排任务
Projecting at all times apositive and motivated attitude and exercise self-control.
时刻正面积极的态度投入工作中
Have a complete understandingof the monthly profit and loss statement of the department.
理解部门月度损益报表
Lead the service and act as arole model to the team.
在部门的服务及行动中起到带头作用
Ensure a flawless service tothe highest standards and as required by the department and the hotel.
根据部门及酒店要求，始终保持高标准的服务
Fully understand the concept ofthe restaurant and being able to act as a guardian in terms of serviceprovided, food and beverages served and the guidance of the team.
全面理解部门理念，并且能够成为部门服务上的典范
Ensure a great communicationwithin the team and able to hold team meetings in the absence of the AssistantRestaurant Manager.
在部门经理不在情况下，能够确保团队良好合作，组织部门会议
Attend the daily Food &Beverage Meeting in the absence of Restaurant Manager and Assistant RestaurantManager.
在部门经理/副经理不在情况下能够参加餐饮部每日例会