宾客体验主管 Guest Experience Supervisor

· The Guest Experience Supervisor working togetherwith Guest Experience Team to create memorable experiences and relationshipswith guests that are intuitive, mature, knowledgeable, spontaneous andcompletely focused on the guest's needs, wants and expectations. The processesunderlying this outcome should be discreet, seamless; understood, but always inthe background.
宾客体验主管将与宾客体验团队一同为客人营造难忘的入住体验，将注重客人的需求并提供超越期望的服务。协助整理客人的入住客史，更新客人的喜好。每日检查重要客人名单，关注需要特殊注意事项客人名单和酒店各个部门一起确保客人的满意入住体验。
· To havecomplete knowledge of the operational systems at Front Office, ServiceCentre/Telephone and any other related systems.
全面了解前台、服务中心/电话和任何其他相关系统的操作系统。
· To haveknowledge of Niccolo Hotel’s standard operating policies and procedures.
了解尼依格罗酒店的标准运营政策和程序。
· To haveknowledge of Niccolo Hotel’s Programmers e.g. GHA DISCOVERY, FFP.
了解尼依格罗酒店的项目，如GHA DISCOVERY、FFP.
· Is familiarwith all happening in the hotel, arrivals, departures and see-offs of guestsstaying in-house or attending a function.
· 熟悉酒店内发生的所有事情，包括但不仅限于住店以及参加活动客人的入住、离店和送别。
· Supervises the Guest Experience operation andworkflow to maximize guests’ satisfaction.
监督宾客关系操作和工作流程，最大限度的提高客人满意度。
· Identifies colleague training requirements and serviceimprovement areas.
发现员工培训需求和服务提升空间。
· To liaisewith relevant departments regarding guests’ logistical requirements andamenities.
就客人的要求和欢迎礼遇与相关部门联系。
· Keeps abreastwith local happenings and provide accurate information and directions toguests.
及时了解当地情况，为客人提供准确的信息和指引。
· Proofreadingand translation of Hotel collaterals, guest letters and critiques.
校对和翻译酒店资料、客人来信和评论。
· Grooming and appearance,it has to be the best in hotel. Smile and initiative is also compulsory.
需要保持端庄的仪容仪表及外貌，微笑和主动性同样必不可少。
· Assist and supportmanagement and the leadership team with handling and resolving Front Office.
协助并支持领导团队处理前厅部相关事宜。
· Carries out any other reasonable duties andresponsibilities as assigned.
执行分派的任何合理任务和额外职责。