楼层主管 Floor Supervisor

岗位职责：
1.全面管理客房楼层的服务工作，协助行政管家培训和考核工作。
2.检查服务员的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。
3.掌握贵宾楼层的房态，宾客的情况和必要的信息。
4.迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见。
5.与相关部联系并协调工作，确保服务的快捷与效率。
7.保证客房的清洁水平。
9.了解饭店业行政接待情况，不断完善服务品质与项目。
10.了解员工动态，调动员工积极性。
11.阅读并填写交接班日记。
12.定期总结工作，分析各种数据并上报。
13.完成上级交办的其它工作。
14.遵守酒店规章制度。
Job Responsibilities
Take overall charge of the service operations on guest room floors and assist the Executive Housekeeper in staff training and assessment.
Inspect the grooming, manners and etiquette of service staff, implement strict attendance management, and enforce the rigorous execution of service procedures and norms.
Keep abreast of the room status of the VIP floor, as well as guests’ profiles and other essential information.
Greet and see off every VIP guest, conduct courtesy calls on guests at the executive floor, and feed back guest comments and suggestions.
Communicate and coordinate with relevant departments to ensure efficient and prompt service delivery.
Ensure the consistent maintenance of guest room cleaning standards.
Keep informed of the administrative reception practices in the hotel industry and continuously refine service quality and service items.
Understand employees’ work dynamics and motivate their work enthusiasm.
Review and complete the shift handover log.
Conduct regular work summaries, analyze various operational data and submit reports to superiors.
Fulfill other tasks assigned by superiors.
Abide by all rules and regulations of the hotel.