丽晶体验大使Regent Experience Agent(J12641)

工作职责：
1.To serve hotel lobby guests with the highest level of efficiency, courtesy, and professionalism by adhering to Regent Standards of aggressive hospitality and all established guidelines and procedures.
依据丽晶殷勤待客的服务标准和工作指导在大堂向客人提供富有水准的，高效的，礼貌的，专业的服务。
2.Receive a daily briefing on any unusual occurrences or special events in order to effectively handle anticipated situations.
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
3.Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
掌握房价，包价，折扣和促销的所有信息，并知道如何去处理。
4.Maintain thorough knowledge of guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客人房间，位置，客房礼物，特色以及酒店提供的所有其它的服务。
5.Greet all arriving and departing guests with a smile and eye－contact.
用微笑和目光接触问候所有抵店和离店的客人。
6.To complete the ad hoc tasks assigned by the supervisor, and accept temporary work re－arrangement or reassign. The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands
完成上级指派的其他合理任务，服从临时性的工作安排和调配。由于酒店运营的特殊性，班次为每天24小时运作，主管人员将根据工作需要，安排和调整员工上班时间及班次。
任职资格：
1.college graduate or above, Hotel Management diploma or equivalent
本科及以上学历，酒店管理相关专业优先
2.At least Two years of progressive work experience in the Front Office department of a luxury hotel
至少在奢华酒店前厅部有2年以上工作经验
Previous work experience in a Guest Relations role
有宾客关系方面的工作经验优先
3.Strong verbal communication skills
较强的语言沟通能力
4.Native English speaker or excellent spoken English.
母语英语或流利英语口语
Fluent in Chinese preferred
中文流利优先