客房部文员

Ensure that all requests from “Butler Service” is handled promptly and properly logged.
确保从服务中心接到的客人要求能够被迅速处理并正确地记录
Work closely with the Reception to ensure correct room status at all times.
与接待部密切合作确保任何时间内正确的房态
Issues, receives, records and controls all Housekeeping pagers.
发放，收回，登记和控制所有管家部呼机
Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items。
处理，登记和跟踪借出物品，每月盘点一次出借物品
Record status of daily attendance for all Housekeeping associates.
记录所有管家部员工出勤的情况
Prepare monthly reports as required. Render assistance to respective, Housekeeping sections, Linen/Uniform, Floors, Public Areas, preparing their monthly reports and inventories.
按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，准备月度报告和盘点提供帮助
Collect and keep accurate records of Guests Needs, request and preference to further enhance servicing of our Guests.
收集并保存有关客人需求、要求和嗜好的记录以便提高对客服务
Handle secretarial and clerical duties as assigned by the Ass Executive Housekeeper.
完成由客房部副经理布置的秘书和办公室工作
Maintain confidentiality for all Guests in their personal matters.
对客人的信息及个人信息做保密
To be trained on Fire and other Emergency procedures in case of situation arises to provide safety for both Guests and Associates.
受到火警和其他紧急事件处理程序的培训以便在情况发生时保护客人和同事的安全
Review and update the monthly Housekeeping Manning Guide.
更新管家部月度人力报告
Know how to use computer and support the office work if possible.
熟练掌握电脑，为管家部办公室工作提供帮助
Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.
和杀虫公司，机器设备修理公司以及园林公司协调工作进度
Assume other duties assigned by Ass Executive Housekeeper.
完成由客房部副经理分配的其他任务
Assist with the preparation of staff duty rosters
协助准备员工花名册
Assist with maintaining up-to date staff records
协助稳定员工，控制流失率
Deliver high quality service to guests via Service, Cleanliness and Product Delivery
提供高品质的对客服务
Ensure guest needs and reasonable requests are met
确保客人需求与合理的要求被满足
Seek opportunities to continually improve guest service, by reporting guest comments
通过汇总客人的意见,寻找机会不断发展对客服务
Promote the hotel and Marriott products and services
促销酒店与万豪产品与服务
Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况
Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务
Maintain grooming standards specified by S & P for Aloft Zhangjiang Haike hotel Abide by the code of conduct of Staff Handbook.
维持上海张江海科雅乐轩大酒店S&P中规定的仪表标准
Be integrity. Provide valid personal information & materials; No misconduct record.
为人诚信，提供真实有效的个人信息，无不良刑事行为记录
It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas ofresponsibility
此职位描述目的是介绍该职位重要的职责范围而非所有工作内容