前厅部副经理

Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉所有前厅部以及相关区域的所有品牌标准。
To supervise the Front Desk Team. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and guest oriented.
监督前台区域。保证各岗位遵守酒店所有制度、程序以及标准，努力提升宾客满意度，保证上述区域始终专业运作。负责员工招聘、培训以及发展，提升员工热情友好度以及对客服务意识。
Assist Asst. Director of Rooms in all areas to ensure a correct and smoothly operation department.
协助房务部副总监确保运营部门运转正确、流畅。
Responsible for GV scores on Arrival Experience and Received Preferred Room Type.
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责。
Ensure Guest Relations team is positively affecting GV scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed.
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响。
In charge of FO related training in Passport to Success and liaise with HR and achieve reasonable goals in associates’ participation and passing rate.
负责Passport to Success中前厅相关的培训并与人力资源部联系在员工参与下达到目标和通过率。
High level of visibility and presence in the lobby.
高频率出现在大堂。
Achieve Marriott Rewards enrolment goals provided by Regional office.
完成由区域总部订立的万豪礼赏会员注册目标。
Champion implementation and maintaining of Virtual Concierge web page.
负责执行和维护Virtual Concierge网页。
Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency.
设立并维护一个对酒店内部和外部订房代理同样有效的、吸引人的促销奖励计划。
Develop and regularly update and revise Repeat Guest Program, VIP program.
改进、维护并更新回头客计划和贵宾计划。
Ensure Marriott Rewards Elite members’ benefits are offered timely and members are recognized.
确保万豪礼赏Elite会员的优惠按时送达并被认知。
Participate in Group and Convention Pre-con meetings.
参加会议和团队之前的准备会议。
Adhere sales strategy and report any noticeable changes in buying pattern. Ensure Look No Further Best Rate guarantee is not violated at Front Desk.
随时关注销售战略，关注其中任何变化。确保Look No Further Best Rate在前台能够得到执行保证。
Ensure Marriott Rewards new enrolments and existing members’ information are properly entered in Opera for data upload.
确保万豪礼赏新会员和已存在的会员信息输入到Opera中并将数据上传。
Achieve Associate Pulse Survey goals for the department.
达到部门员工满意度调查的目标。
Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
确保程序和规章制度的执行。执行日常审计和控制。如有任何谬误及时与财务部沟通；随时为员工提供指导。
Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
有效的控制成本以控制在预算之内。 控制所有可控制成本和人力成本。
Plans and delegates projects to fellow managers in Front Office area. Provide help when needed.
计划和委派计划给下属的前厅区域经理。在需要时提供帮助。
Responsible for hiring, training and development of all associates working for front office area. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.
负责前厅部所有区域的员工招聘、培训和发展。确保所有员工执行所有酒店规章、制度、程序和标准。